Return Policy

Thank you for participating in giveaways hosted by PrizeVista. We strive to ensure your satisfaction with the prizes you receive. In the event that you need to return a prize, please carefully review the following return policy:

1. Eligibility for Returns:
   • Prizes won through PrizeVista are eligible for return within 21 days from the date of receiving the prize.
   • To be eligible for a return, the prize must be in its original condition and packaging, unused, and with all accompanying accessories, manuals, and documentation.
2. Initiating a Return:
   • To initiate a return, please contact our customer service team within the specified return period at returns@prizevista.com
   • Please provide your name, contact information, order number, and a brief explanation for the return.
3. Return Procedure:
   • Upon approval of your return request, you will receive instructions on how to proceed with the return.
   • Please securely package the item(s) to be returned, including all original packaging and accessories, and ship it to the address provided by our customer service team.
4. Return Shipping:
   • The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned items.
5. Replacement Process:
   • Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your replacement prize.
   • Please note that shipping and handling fees are non-refundable, unless the return is due to an error on our part.
6. Exclusions:
   • Certain items may not be eligible for return due to their nature, including but not limited to personalized or customized items.
   • Additionally, prizes won through special promotions or contests may have specific return policies outlined at the time of entry.
7. Contact Information:
   • If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at returns@prizevista.com where we’ll aim to get back to you immediately.
8. Policy Updates:
   • PrizeVista reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By participating in giveaways hosted by PrizeVista, you agree to abide by the terms and conditions outlined in this return policy. Thank you for your understanding and cooperation.

Policy last updated: 07/01/2025